REFUNDS & SHIPPING
To return your product, you should mail your product to: 5 Craven Court, High Street, Skipton, North Yorkshire BD23 1DG.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We cannot refund items that we have not received. Always check the address and use proof of postage when using standard delivery and include a return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items not received by customers will be eligible for a refund after investigation by the postal service and confirmation of lost items. The investigation may take up to 30 days. The Geek Side will refund after the 30 days if the item has been lost or undelivered by the postal service or we will offer a replacement.
Shipping can take up to 30 working/business days from the notification that your item has been sent. If your item has not arrived, please get in touch so we can send tracking information.
We use MyHermes or Royal Mail International Shipping in partnership with each country's National Postal service. All orders will have a trackable number which you should also use on your local postal service website to track your order.
The Geek Side is not responsible for any customs or duties charges administered by the recipient country. All customers must pay their own customs/duty charges where requested.
We are unable to pay for shipping costs of returns.
It is the customers responsibility to ensure that the address is correct and recognised by the country of delivery. The Geek Side cannot be responsible for items lost or returned through customs regulations or items returned due to an undeliverable address. Shipping costs will not be refunded where an item is returned because the address provided by the customer is incorrect, not recognised or undeliverable.
We are able to ship worldwide. However if you are unable to find your country at the checkout, please get in touch as we can help.
CLICK & COLLECT SERVICE
All of our products are available for click and collect, for you to pop in when more convenient for yourself.
When you go to your basket you can opt for Click and Collect. As soon as the store receives your order we will send you a text message or email to tell you that it's available for collection.
You will need to provide us with your order number when collecting from store.
Unfortunately, unless an item is faulty, we cannot offer a refund. We can however offer a credit note. Credit notes must be used within 3 months from date given.
To be eligible for a credit note, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Postage and packaging is not refunded for returned items.
Proof of postage is strongly advised for standard delivery - we cannot refund items that we have not received.
To complete your credit note, we require a receipt or proof of purchase.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.