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SHIPPING & RETURNS
All shipping times stated are estimates provided by shipping companies we use. Due to circumstances out of our control these times may vary. We cannot guarantee items will be delivered in the time frame provided.
We do not currently offer a next day delivery service.
Estimated shipping times are based on working days (Monday-Friday) and do not include weekends or bank holidays. However, if your item has not arrived please get in touch so we can look into this for you and resend your tracking information.
Orders are usually dispatched within 1-2 working days. We are currently closed on Mondays, therefore any orders placed over the weekend will be processed on a the next working day. The above may differ slightly due to circumstances out of our control (e.g. postal strikes, staff illness, etc).
Depending on the weight, size and value of your parcel, we may use alternative shipping methods to Royal Mail. We are unable to pay for shipping costs of returns.
Since Brexit, there has been a number of issues posting internationally - including price increases and delays in shipments due to being held at customs. Therefore the option for international shipping has been removed from the cart.
We can, of course, ship worldwide so please do not hesitate to contact us for a shipping quote. To get you the best possible price for international shipping, we may use alternative shipping methods to Royal Mail. The cost will be based on the weight, size and value of your parcel.
Any shipping method we use is in partnership with each country's National Postal Service. All orders will have a tracking number which you can use on your local postal service website to track your order. The Geek Side is not responsible for any customs or duties charges administered by the recipient country. All customers must pay their own customs and duty charges where requested. Shipping costs for any parcels sent back to us due to customs and duties not being paid is non-refundable.
It is the customers responsibility to ensure that the delivery address is correct and recognised by the country of delivery. The Geek Side cannot be responsible for items lost or returned through customs regulations or items returned due to an undeliverable address. Shipping costs will not be refunded where an item is returned because the address provided by the customer is incorrect, not recognised or undeliverable.
To exchange your product, you should mail your product, along with your completed delivery note to:
The Geek Side
Unit 5 Craven Court
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We cannot refund items that we have not received. Always check the address and use a tracked and signed service where possible and be sure to include a return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We highly recommend using a trackable shipping service or purchasing shipping insurance if the item is worth over £20. We can’t guarantee that we will receive your returned item.
Items not received by customers will be eligible for a refund after investigation by the postal service and confirmation of lost items. The investigation may take up to 30 days. The Geek Side will refund after the 30 days if the item has been lost or undelivered by the postal service or we will offer a replacement.
To be eligible for an exchange, your items must arrive back to us in an 'as new' resalable condition. This includes the packaging it was sent in. Items where packaging and boxes that have been ruined or damaged due to being taped will not be eligible for an exchange.
IN STORE POLICY
Unfortunately, unless an item is faulty, we cannot offer a refund. We can however offer a credit note. Credit notes must be used in store within 6 months from date given.
To be eligible for a credit note, your item must be unused and in the same 'as new' condition that you received it. It must also be in the original packaging, in a sellable state. This includes the packaging it was sent in. Items where packaging and boxes that have been ruined or damaged due to being taped will not be eligible for a refund. To complete your credit note we require a receipt or proof of purchase.
Candles must be in a 'as new' resalable condition and are only eligible for an exchange or credit note once they have been lit. Remember all candles are a fire risk and should not be left unattended, within reach of children or pets and basic candle care must be adhered to.
You must notify us within 14 days of purchase (the 'cooling off' period) if you would like to return any items bought online for a refund. You then have a further 14 days to return the goods to us for a refund. Postage and packaging will not be refunded for returned items unless an item is faulty or damaged, whether than be within the UK or internationally.
Once your item has been received and inspected, we will send you an email to notify you that we have received your returned goods. We will also notify you of the approval or rejection of your refund, depending on the condition of the goods. All goods must be in a 'as new', resalable condition. This includes the packaging it was sent in. Items where packaging and boxes that have been ruined or damaged due to being taped will not be eligible for a refund. Once approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This is usually done the same day, but exceptions may apply (e.g. staff illness etc.).
Proof of postage is strongly advised for standard delivery - we cannot refund items that we have not received.
In the event that a postage label has been created to return faulty or damaged goods to us and the time has lapsed to send the item(s) back to us, you are responsible for your shipping costs back to us.
Postage cannot be refunded for items returned to us due to not being collected from the sorting office or that have not been scheduled for redelivery.
Candles must be in a 'as new' resalable condition and are non-refundable once they have been lit. Remember all candles are a fire risk and should not be left unattended, within reach of children or pets and basic candle care must be adhered to.
SALE & NON-REFUNDABLE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Earrings are non-refundable due to hygiene reasons.
All of our products are available for Click and Collect for you to pop in when more convenient for yourself.
When you go to your basket you can opt for Click and Collect. As soon as the store receives your order we will send you a text message or email to tell you that it's available for collection.
You will need to provide us with your name and order number when collecting from store.
We currently offer items available as 'in-store only'. The reason for this is due to being too large or valuable to post or they are restricted or prohibited items that go against courier guidelines (e.g. glass, contains batteries, etc.). We can reserve these items for you by processing a PayPal invoice or providing bank transfer details.
CLICK & COLLECT SERVICE
Where possible, we are able to offer customers the chance to 'pre-order' items via our website before they have arrived to us, to ensure you have secured the item. Any pre-order items will be indicated in our main shop with a green ribbon.
Any pre-order items will be shipped once they have arrived with us at The Geek Side. Any orders placed with any 'pre-order' items included will not be shipped until all of the items are in stock. If you are not able to wait until all items are available, please place separate orders.
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