IN STORE POLICY
Unfortunately, unless an item is faulty, we cannot offer a refund. We can however offer a credit note. Credit notes must be used  in store within 6 months from date given.

​To be eligible for a credit note, your item must be unused and in the same 'as new' condition that you received it. It must also be in the original packaging, in a sellable state. This includes the packaging it was sent in. Items where packaging and boxes that have been ruined or damaged due to being taped will not be eligible for a refund. To complete your credit note we require a receipt or proof of purchase.

Candles must be in a 'as new' resalable condition and are only eligible for an exchange or credit note once they have been lit. Remember all candles are a fire risk and should not be left unattended, within reach of children or pets and basic candle care must be adhered to.

ONLINE POLICY
You must notify us within 14 days of purchase (the 'cooling off' period) if you would like to return any items bought online for a refund. You then have a further 14 days to return the goods to us for a refund. Postage and packaging will not be refunded for returned items unless an item is faulty or damaged, whether that be within the UK or internationally.

Once your item has been received and inspected, we will send you an email to notify you that we have received your returned goods. We will also notify you of the approval or rejection of your refund, depending on the condition of the goods. All goods must be in a 'as new', resalable condition. This includes the packaging it was sent in. Items where packaging and boxes that have been ruined or damaged due to being taped will not be eligible for a refund. Once approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This is usually done the same day, but exceptions may apply (e.g. staff illness etc.).

Proof of postage is strongly advised for standard delivery - we cannot refund items that we have not received.​

In the event that a postage label has been created to return faulty or damaged goods to us and the time has lapsed to send the item(s) back to us, you are responsible for your shipping costs back to us.

Postage cannot be refunded for items returned to us due to not being collected from the sorting office or that have not been scheduled for redelivery.

Candles must be in a 'as new' resalable condition and are non-refundable once they have been lit. Remember all candles are a fire risk and should not be left unattended, within reach of children or pets and basic candle care must be adhered to.

SALE & NON-REFUNDABLE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Earrings are non-refundable due to hygiene reasons.