SHIPPING & RETURNS



SHIPPING

All shipping times stated are estimates provided by shipping companies we use. Due to circumstances out of our control these times may vary. We cannot guarantee items will be delivered in the time frame provided. 

PLEASE NOTE:
We do not currently offer next day delivery service.

Estimated shipping times are based on working days (Monday-Friday) and do not include weekends of bank holidays. However, if your item has not arrived please get in touch so we can resend your tracking information.

Depending on the weight, size and value of your parcel, we may use alternative shipping methods to Royal Mail.We are unable to pay for shipping costs of returns. 

SHIPPING POLICY

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INTERNATIONAL SHIPPING

Since Brexit, there has been a number of issues posting internationally - including price increases and delays in shipments due to being held at customs. Therefore the option for international shipping has been removed from the cart.

We can, of course, ship worldwide so please do not hesitate to contact us for a shipping quote. To get you the best possible price for international shipping, we may use alternative shipping methods to Royal Mail. The cost will be based on the weight, size and value of your parcel.

Any shipping method we use is in partnership with each country's National Postal Service. All orders will have a tracking number which you can use on your local postal service website to track your order. The Geek Side is not responsible for any customs or duties charges administered by the recipient country. All customers must pay their own customs and duty charges where requested. Shipping costs for any parcels sent back to us due to customs and duties not being paid is non-refundable.

It is the customers responsibility to ensure that the delivery address is correct and recognised by the country of delivery. The Geek Side cannot be responsible for items lost or returned through customs regulations or items returned due to an undeliverable address. Shipping costs will not be refunded where an item is returned because the address provided by the customer is incorrect, not recognised or undeliverable.

EXCHANGES

To exchange your product, you should mail your product, along with your completed delivery note to:
The Geek Side
Unit 5 Craven Court
High Street
Skipton
North Yorkshire
BD23 1DG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We cannot refund items that we have not received. Always check the address and use proof of postage when using standard delivery and include a return address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items not received by customers will be eligible for a refund after investigation by the postal service and confirmation of lost items. The investigation may take up to 30 days. The Geek Side will refund after the 30 days if the item has been lost or undelivered by the postal service or we will offer a replacement.

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REFUNDS

Unfortunately, unless an item is faulty, we cannot offer a refund. We can however offer a credit note. Credit notes must be used within 3 months from date given.

To be eligible for a credit note, your item must be unused and in the same 'as new' condition that you received it. It must also be in the original packaging.

Postage and packaging is not refunded for returned items, whether than be within the UK or internationally.

Proof of postage is strongly advised for standard delivery - we cannot refund items that we have not received.To complete your credit note, we require a receipt or proof of purchase.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

RETURNS POLICY

CLICK & COLLECT SERVICE

All of our products are available for click and collect, for you to pop in when more convenient for yourself. 

When you go to your basket you can opt for Click and Collect. As soon as the store receives your order we will send you a text message or email to tell you that it's available for collection. 

You will need to provide us with your order number when collecting from store.